Reputation Management

More reviews Higher ratings Automated

Generate reviews automatically, watch your ratings grow across locations, and let AI handle replies — all from one dashboard.

Subscribe See how it works
Reviews
Your Business · Last 90 days
★★★★★
Average rating
4.8 ▲ 0.3
Response rate
98% responded
Avg. response time
2.4h ▼ faster
friendly staff fast service great value quality work would recommend
★★★★★ Jordan M. 2h ago

"Quick, easy, and the team was super friendly. Will definitely be back!"

AI-drafted reply · pending approval Thank you so much, Jordan! We're thrilled you had a great experience — see you next time!

Everything you need

Reviews, handled end to end

From asking for the review at point of sale to replying on the go, Reputation Management runs the whole loop.

Review Generation

Automated SMS & email campaigns that ask for a review at exactly the right moment.

  • Automated review requests via SMS or email, connected to your CRM
  • NPS campaigns that surface feedback before it becomes a public review
  • Generate reviews on Google, Facebook, Yelp, and more. Track performance in one dashboard

Review Monitoring

A real-time dashboard and alerts, so a new review never sits unnoticed.

  • Notifications for new reviews across multiple channels
  • Multi-location tracking if you manage more than one profile
  • Sentiment analysis that flags trends before they become patterns

Auto-Response

The ability to turn on AI drafts replies in your brand voice for every review — you approve, edit, or let it post.

  • AI-crafted responses, templates, or fully automated replies — your call
  • Every leading review site in a single reply dashboard
  • Automated reports so you stay informed without checking manually

Meet your AI Reputation Specialist

An AI employee that turns reviews into next steps

It drafts reputation-safe replies that reinforce the good reviews and address the tough ones with care — then analyzes the data behind them to flag what actually needs your attention.

  • Personalized replies on Google and Facebook, matched to the tone of each review
  • Ask the agent questions about your review data and get educated answers backed by your data
  • You set the rules — rating thresholds, delays, or manual approval before anything posts
AI Reputation Specialist Reviewing new feedback
"The wait was a little long, but the staff made up for it with genuinely great service." — ★★★★☆
Suggested reply Thanks for the honest feedback! We're working on wait times, and we're so glad our team made the visit worth it. Hope to see you again soon.

How it works

Set up in minutes not weeks

1

Connect Your Business

Activate your DFM account and connect your profiles — Google, Facebook, and more.

2

Set Up Automation

Register your SMS/email review campaigns & Connect your existing CRM.

3

Watch It Work

Monitor your dashboard as reviews come in, with sentiment tracking and alerts built in.

Ready to generate more reviews and manage your reputation in one place?

View pricing & get started

Works with the sites related to your industry

Track reviews from top sites in one place

GoogleFacebookYelpTrustPilot Better Business BureauCars.comCarFax[+ many more]

Reputation Management in Action

See exactly how one business grew from a couple hundred Google reviews to nearly a thousand after switching to DFM.

View the case study →

FAQ

No, Reputation Management is built for you or your existing team to run directly, let AI do the work & send you an update.

Yes, you set what type of reviews get an auto reply, set auto-reply delays, or don't use the AI & respond manually.

Full automation on Google and Facebook, with monitoring and suggested replies across 100+ other sites.

Yes, oversee all your locations at once + grant location-level access to specific users.