Give customers a fast, helpful response around the clock — across email, SMS, WhatsApp, webchat, and social — while your team keeps control of the conversation.
Bring channels together and give AI the tools to answer, qualify, and follow up without making your team live in the inbox.
Respond the moment a customer reaches out so opportunities do not sit unanswered.
Ask the right questions, understand intent, and capture the information your team needs.
Move qualified conversations toward appointments, estimates, or the next step.
Handle common questions quickly and hand off complex conversations when a person should step in.
AI Receptionist
Let AI greet new customers, answer questions using your business information, collect lead details, and help move conversations toward an appointment.
One shared inbox
Bring customer conversations into one workspace. Your team sees the full context, AI can respond instantly, and nothing gets buried in a forgotten inbox.
Respond where customers already communicate with your business.
More than chat
Give your AI employee business-specific instructions and capabilities so it can do more than answer questions — it can help take action.
Smarter customer records
Keep message history, contact details, lead context, and conversation summary together so your team can pick up where AI left off.
Use conversation and customer data to spot recurring questions, lead patterns, and opportunities worth acting on.
Bring your customer channels and business information into DFM.
Give your AI employee the knowledge, tone, rules, and automations it needs.
Let AI handle routine conversations while your team steps in when it matters.
Your next lead should never wait for business hours.
Create an accountConversations AI helps businesses manage customer communications with AI-powered responses across channels such as webchat, SMS, email, Facebook, phone, Instagram, and WhatsApp, while centralizing conversations in one inbox.
Yes. AI can engage customers when they reach out, ask follow-up questions, collect lead details, identify intent, and pass useful context into the customer record.
Configured AI workflows can help qualify customers and move them toward appointment booking, depending on the connected business tools and setup.
Yes. Conversations can be handed off to your team when a person needs to take over, while preserving the conversation history and context.
Depending on your selected package, DFM can centralize customer communication across SMS, email, website chat, Facebook, Instagram, WhatsApp, and phone-based conversations.